Click here to download the 2010 Events Guide.
Oklahoma P.R.I.D.E. Program
January 27, 2010, 9:00 am to 12:00 pm @ Kiamichi Technology Center
Producing Resourceful, Informed, Devoted Employees!
A workshop designed to teach quality Customer Service skills!!!
It takes MONTHS to find a customer and only SECONDS to lose one!!!
When good hospitality and quality customer service spreads through our community everybody wins! Tourists and local visitors are important to our local economy. If tourists and guests have a good experience while visiting, they will tell others and the circle begins. Dollars are spent, taxes are recovered, and the quality of life for our families and communities are enriched.
Do you and your employees offer quality customer service? What sets you and your business apart from others? Do you understand who your customers are and what they need? The Oklahoma PRIDE Program teaches frontline employees quality customer service techniques and helps them become familiar with highlights and tourist attractions in your area.
The workshop is 3 hours in length and will be presented by OSU Extension Educators who are trained to deliver the PRIDE series.
Who Should Attend?
Every employee, whether they are on the front line or greeting those back-door guests will benefit from the training! PRIDE helps to identify everyone you do business with, either by phone or face to face. Bet you'll be surprised who you identify as your guests or customers.
What does the Curriculum Cover?
The PRIDE training focuses on several important topics but the most popular topics include the circl of services, moments of truth and a look at the hospitality habits necessary for successful customer service.
Is There a Cost?
The cost is $10 per business, for an unlimited number of participants. This covers the class, refreshments, plus take home materials.
Customer Service Thoughts
- Satisfied Customers multiply and come back
- It takes months to find a customer and seconds to lose one
- To the customer, the front line employee is the company
- You never get a second chance to make a good first impression
- Creating and keeping customers is the single most important goal of any employee
- No matter what your business, customers buy only two things: good feelings and solutions to problems.
To register call the Poteau Chamber of Commerce @ 918-647-9178
WBC BIZ Connection/Event Information
Social Media, February 4, 2010, 9:00 am - 12:00 PM @KTC
Workshop Description: Social Media is an introduction to MySpace, Facebook, YouTube and Twitter. The seminar is a hands-on approach to using these tools and even how to get a presence on the media. For the small business owner, learn how to promote your business using these tools.
Presenter/Speaker Bio: Kelli Ostman has a Bachelor's Degree in Marketing and is currently working on an MBA. She has served as Marketing Coordinator for the Choctaw Nation Career Development Program for the past two years. Kelli has experience in even planning, graphic design and media relations. Through the use of social media and other marketing mediums, Kelli markets the Career Development Program to Choctaws nationwide.
Co-Sponsors: Poteau Chamber of Commerce, Poteau Main Street, OSU Extension, Kiamichi Technology Center and OSBDC.
Thank You
December 5th: Annual Downtown Christmas Parade
Contact: 918-647-9178
December 5th-24th: "Lights On The Island" Wister Lake
Contact: 918-647-9178